Cookie Policy.
This Cookie Policy explains what cookies are, which cookies CGN uses on cargonova.org, why we use them, and how you can control or disable them at any time. We are committed to being transparent about our use of tracking technologies.
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, to personalise your experience, and to provide information to the owners of the site.
Cookies are not programs and cannot execute code or deliver viruses. They cannot access any other information on your device beyond what was placed there by the website that set the cookie.
- First-party cookies are set directly by CargoNova CGN (cargonova.org) and can only be read by us
- Third-party cookies are set by external services that we integrate into our website, such as analytics platforms, mapping tools, or advertising networks
- Session cookies are temporary and are deleted from your device when you close your browser
- Persistent cookies remain on your device for a set period of time (defined in each cookie's expiry date) or until you delete them manually
Similar technologies: In addition to cookies, we may also use web beacons, pixel tags, local storage objects, and similar tracking technologies. This Cookie Policy applies to all such technologies collectively referred to as "cookies".
CGN uses four categories of cookies on cargonova.org. Each category serves a distinct purpose and is subject to different consent requirements. The summary below provides an overview before each category is explained in full detail in Sections 03 through 06.
Strictly necessary cookies are essential for cargonova.org to function correctly. They enable core features such as user authentication, security, session management, and load distribution across our servers. Without these cookies, services such as account login, shipment booking, and secure payment cannot operate.
These cookies do not collect any personally identifiable information that could be used for marketing purposes. They are set by CGN only and are not shared with third parties.
Because they are essential to the operation of the website, these cookies are always active and cannot be disabled through our cookie consent tool. You may disable them through your browser settings, but doing so will prevent our website from functioning correctly.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| cgn_session | Maintains your login session while you are using the CGN platform | Session | First-party |
| cgn_csrf_token | Cross-site request forgery protection token to secure form submissions | Session | First-party |
| cgn_auth | Stores an encrypted authentication token for account access | 30 days | First-party |
| cgn_lb | Load balancing cookie to ensure consistent server routing during your session | Session | First-party |
| cgn_cookie_consent | Records your cookie consent preferences to avoid asking repeatedly | 12 months | First-party |
| cgn_geo | Stores your detected country to deliver the correct regional content and pricing | Session | First-party |
Functional cookies allow our website to remember choices you make and provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages.
If you disable functional cookies, some parts of our website may not work as intended. For example, your language preference may not be saved, and you may need to re-enter information each time you visit.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| cgn_lang | Remembers your selected language preference so the site displays in your chosen language | 12 months | First-party |
| cgn_region | Stores your selected region or country to show relevant freight routes and pricing | 12 months | First-party |
| cgn_quote_draft | Saves partially completed quote forms so you can return and complete them later | 7 days | First-party |
| cgn_ui_prefs | Remembers display preferences such as table column settings and list view options in your account dashboard | 6 months | First-party |
| intercom-session-* | Maintains your live chat session with the CGN customer support widget | 7 days | Third-party (Intercom) |
Analytics cookies help us understand how visitors interact with cargonova.org. They collect information about which pages are visited most often, how long visitors spend on each page, where they arrive from, and whether they encounter any errors. This information is used in aggregate form to improve our website and services.
We anonymise IP addresses where possible and do not use analytics data to personally identify individual visitors. Analytics cookies require your consent and can be disabled at any time through our cookie preference centre.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated number as a client identifier. Used to calculate visit, session, and campaign data. | 24 months |
| _ga_* | Google Analytics 4 | Used to persist session state across page requests in Google Analytics 4 | 24 months |
| _gid | Google Analytics | Distinguishes users. Stores and updates a unique value for each page visited | 24 hours |
| _gat | Google Analytics | Throttles request rate to limit data collection on high-traffic sites | 1 minute |
| cgn_perf | CGN Internal | Measures page load times and performance metrics to identify and resolve speed issues | Session |
Google Analytics opt-out: In addition to our cookie consent tool, you can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
Marketing cookies are used to track visitors across websites to enable us and our advertising partners to display relevant advertising based on your browsing behaviour, and to measure the effectiveness of our advertising campaigns. These cookies collect information about your device and browsing habits.
Marketing cookies are only placed with your explicit consent and can be withdrawn at any time. CGN does not sell data collected through marketing cookies to third parties.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Used by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers and to track conversions from Facebook ads | 3 months |
| _gcl_au | Google Ads | Used by Google AdSense to experiment with advertisement efficiency across websites using their services and to track conversions | 3 months |
| li_sugr | Used to make a probabilistic match of a user's identity outside of LinkedIn, to track conversion from LinkedIn ad campaigns | 3 months | |
| AnalyticsSyncHistory | Used to store information about the time a sync with the lms_analytics cookie took place | 30 days |
Marketing cookies are off by default. They will only be placed on your device after you explicitly accept marketing cookies in the CGN cookie consent banner or preference centre.
Our website integrates third-party tools and services to provide functionality, analytics, and customer support. Some of these third parties may set their own cookies on your device. CGN does not control the content of these cookies or how the third-party providers use the data they collect.
We encourage you to review the privacy and cookie policies of these third-party providers directly. The key third-party cookie providers used on cargonova.org are listed below.
When you visit cargonova.org for the first time, you will be presented with our cookie consent banner. This allows you to accept all cookies, reject optional cookies, or customise your preferences by category.
- Clicking "Accept All" constitutes consent to all four categories of cookies including analytics and marketing
- Clicking "Accept Necessary Only" or "Reject All" means only strictly necessary cookies will be placed
- Using the preference centre to select specific categories constitutes granular consent for those categories only
You can withdraw or update your cookie consent at any time by:
- Clicking the "Cookie Settings" link in the footer of any page on cargonova.org
- Contacting us at privacy@cargonova.org to request manual removal
- Clearing cookies from your browser and refreshing the page to see the consent banner again
Consent record: CGN records the date, time, and nature of your cookie consent. The cgn_cookie_consent strictly necessary cookie stores this preference on your device so we do not ask again during the same period. This record may be used as evidence of consent if required.
In addition to our on-site cookie preference centre, all modern web browsers allow you to view, manage, block, and delete cookies through their built-in settings. The steps for the four most commonly used browsers are outlined below.
- iOS Safari: Settings → Safari → Privacy and Security → Block All Cookies
- Android Chrome: Chrome menu → Settings → Site Settings → Cookies
You can also use the following industry opt-out tools to control interest-based advertising cookies from multiple providers at once:
- Your Online Choices (EU): youronlinechoices.com
- Network Advertising Initiative (US): optout.networkadvertising.org
- Digital Advertising Alliance (US): optout.aboutads.info
- Digital Advertising Alliance Canada: youradchoices.ca
Disabling different categories of cookies has different effects on your experience of cargonova.org. The table below summarises what you may lose access to if you disable each cookie category.
| Cookie Category | If Disabled |
|---|---|
| Strictly Necessary | Core website functions will break. You will not be able to log in, book freight, track shipments, or complete secure transactions. We strongly advise against disabling these. |
| Functional | Language and region preferences will not be saved. You may need to re-enter information on each visit. Quote drafts will not be preserved. Some interface customisations will reset. |
| Analytics | No impact on your experience. You will simply not contribute to our aggregate website improvement data. Our ability to identify and fix performance issues may be reduced. |
| Marketing | No impact on your experience. You will not see CGN advertisements personalised to your interests. You may still see generic advertising for CGN on other platforms. |
Recommendation: For the best experience on cargonova.org, we recommend enabling strictly necessary and functional cookies. Analytics and marketing cookies are entirely optional and disabling them has no impact on core website functionality.
We may update this Cookie Policy from time to time as we add, remove, or change the cookies we use, or to reflect changes in applicable data protection law. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Reset the cookie consent banner on cargonova.org so that you are asked to review and reconfirm your preferences
- Where required by law, notify registered CGN account holders of significant changes by email
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and your options for managing them.
If you have any questions about how CGN uses cookies, or if you wish to exercise your rights under applicable data protection law in relation to data collected through cookies, please contact us using the details below.
For questions about your shipments, bookings, or your CGN account, please contact our customer service team at cargonova.org/customer-service. Privacy and cookie queries are handled by our separate data protection team.
Supervisory Authority: If you believe your cookie-related data rights have not been respected, you have the right to lodge a complaint with your national data protection authority. In the UK this is the Information Commissioner's Office at ico.org.uk.
Manage Your Cookie Preferences.
You can update your cookie preferences at any time through our preference centre, or contact our data protection team with any questions about how we use cookies on cargonova.org.
