Ship Every Order.
Keep Every Customer.
CGN eCommerce Fulfilment handles pick, pack, despatch, tracking, and returns for online sellers across every major platform — fully integrated, fully visible, and built to scale as fast as your business does.
Works With Every Platform You Sell On.
CGN connects directly to your eCommerce platform, marketplace, or custom system — pulling orders automatically, updating tracking in real time, and syncing inventory without manual intervention from your team.
From Order Placed to Customer Doorstep.
Every order processed by CGN follows a precision workflow — from the moment a customer clicks buy to the moment the parcel lands on their doorstep, with full visibility at every step.
Order Received
Auto-imported from your platform via API
InstantFraud & Inventory Check
Order validated and stock confirmed available
<2 minPick & Pick Confirm
Warehouse team directed to exact bin location
<15 minPack & Label
Packed to spec, labelled with tracking barcode
<30 minCarrier Handoff
Manifested and handed to carrier at cutoff
Same DayIn Transit
Live tracking updated every checkpoint
1–5 DaysDelivered + POD
Proof of delivery captured, customer notified
CompleteEverything Your eCommerce Fulfilment Needs.
CGN handles every part of the fulfilment process — from inbound goods receipt and storage through to pick, pack, despatch, last mile, and returns management.
Pick, Pack & Despatch
Pick, Pack & Same-Day Despatch
CGN's fulfilment operation processes orders from the moment they land — with same-day despatch cutoffs, 99.8% order accuracy targets, and carrier-optimised packing that reduces your shipping costs per order.
- Same-day despatch on orders received before cutoff
- 99.8% pick accuracy target with barcode scanning
- Carrier rate shopping on every order
- Branded packaging and inserts available
- Gift wrapping and personalisation options
Last Mile Delivery
Last-Mile Delivery to 220+ Countries
CGN's carrier network spans 220+ countries with domestic, cross-border, and international delivery options — all managed through a single account, a single invoice, and a single tracking platform that keeps your customers informed at every step.
- Domestic next-day and economy options
- International delivery to 220+ countries
- Live tracking shared with end customer
- Proof of delivery and signature capture
- Customs clearance included for cross-border
Inventory Management
Real-Time Inventory Visibility & Control
Your stock levels, bin locations, and order history are visible in real time through the CGN client portal — and synced directly to your eCommerce platform, ERP, or WMS so your product pages always reflect accurate availability without manual updates.
- Real-time stock levels in the CGN portal
- Two-way sync with Shopify, WooCommerce, SAP
- Low stock alerts and reorder triggers
- Batch, serial, and lot number tracking
- FIFO and FEFO inventory control
From Zero to Fully Operational
in Under 2 Weeks.
CGN's eCommerce onboarding is structured to get your fulfilment live fast — with a dedicated onboarding manager, zero disruption to your current operation, and full performance from day one.
Apply & Consult
Submit your details online. Your dedicated onboarding manager contacts you within 24 hours to discuss your volumes, SKUs, and requirements.
Platform Integration
CGN connects to your Shopify, WooCommerce, Amazon, or custom API. Orders start flowing automatically — no manual uploads, no CSV files.
Stock Inbound
Send your stock to CGN's fulfilment facility. We receive, check, barcode, and put away every SKU with full WMS visibility from day one.
Go Live
Your first order processes automatically. Same-day despatch at the agreed cutoff time. Live tracking sent to your customer immediately.
Scale & Optimise
As your volumes grow, CGN scales with you. Monthly reviews and KPI reporting ensure your fulfilment operation keeps pace with your business.
Connected to
Everything.
CGN's fulfilment platform connects to your entire tech stack — eCommerce platforms, marketplaces, ERPs, payment systems, and customer service tools — via native integrations and REST API.
Talk About Your IntegrationPerformance You Can Hold Us To.
CGN's eCommerce fulfilment SLAs are not aspirational targets — they are contractual commitments. Every metric below is included in your service agreement, tracked in real time on your KPI dashboard, and reviewed with you monthly.
Returns That Win Customers Back.
A poor returns experience is the fastest way to lose a customer permanently. CGN's returns operation is built to be as fast, simple, and transparent as your outbound fulfilment — turning returns into a competitive advantage rather than a cost centre.
Ready to Hand Off Your Fulfilment to CGN?
Whether you're shipping 50 orders a month or 50,000 — CGN's eCommerce fulfilment operation scales with your business, integrates with your platform, and performs to contractual SLAs from day one.
